PRIVACY, RETURNS & EXCHANGES POLICY

Privacy Policy

Last updated: September 15, 2025

Timeless Touch Decor Inc operates this store and website, powered by Shopify.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, or make purchases through our Services. By using our Services, you agree to this Policy.

Information We Collect

We may collect:

• Contact details (name, email, phone, billing/shipping address).
• Payment details (card or account info, transaction history).
• Order & transaction data (items viewed, purchased, returned, exchanged)
• Communications (messages or inquiries you send us)
• Device & usage info (IP address, browser, cookies, activity on our site)

How We Collect

• Directly from you (when you shop, sign up, or contact us)
• Automatically (via cookies, device use)
• From service providers or partners (Shopify, payment processors, shipping, analytics, marketing)

How We Use Your Information

• Provide services (process orders, payments, shipping, returns, account management)
• Personalize & improve services (recommendations, preferences)
• Marketing & ads (emails, online ads, promotions; you may opt out anytime)
• Security & fraud prevention (protect accounts, detect suspicious activity)
• Customer support & communication
• Legal compliance (respond to legal requests, enforce terms)

Sharing Information

We may share your info with:

• Shopify (our platform provider)
• Vendors/service providers (IT, payment, shipping, analytics, customer support)
• Marketing partners (to show ads or offers)
• Legal obligations (law enforcement, legal processes)

Shopify

Our store runs on Shopify, which also processes your personal data. See Shopify’s Privacy Policy for details.

Your Rights

Depending on where you live, you may have the right to:

• Access, correct, delete, or request a copy of your personal information
• Manage communication preferences (unsubscribe from marketing)
• File complaints with your local data authority. We may need to verify your identity before fulfilling requests.

Children

We do not knowingly collect personal information from children under the age of majority.

Security & Retention

We use safeguards to protect your data but cannot guarantee absolute security. We retain information as long as needed for business, legal, or contractual purposes.

Retention and Exchange

We want your shopping experience to be smooth and worry-free.

• Returns and exchanges are accepted within 30 days of purchase with the original invoice.
• Items must be unused, in original condition, in-store purchases must be returned in-store.
• UV Marble Sheets and Boards are final sale (non-refundable, non-exchangeable).

For online orders, email info@Timelesstouchs.ca with your name and order number to request a return form. Refunds (minus shipping) will be issued to your original payment method within 1 business day of receiving the item.

QUESTIONS?

For any questions about returns, exchanges, or warranties, please contact:

📧 info@Timelesstouchs.ca